{"id":932,"date":"2023-04-28T11:48:09","date_gmt":"2023-04-28T11:48:09","guid":{"rendered":"https:\/\/moxiam.com\/nl\/?page_id=932"},"modified":"2024-04-30T07:24:17","modified_gmt":"2024-04-30T07:24:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/moxiam.com\/nl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_8738614\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1484271797\">\n\n\n\t<div id=\"col-615422516\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2831501610\" class=\"text\">\n\t\t\n\n<h1>SUPPORT &amp; FAQ<\/h1>\n<p>For us at Moxiam, it is important that you as a customer always feel well taken<br>\ncare of. We are close at hand if you have questions about the service, installation<br>\nor other questions. The easiest way to reach us is via our chat during the day,<br>\nemail support@moxiam.com or phone 010-888 73 66. Also read the FAQ below,<br>\nwhere the answer to your question may be found.<\/p>\n\t\t\n<style>\n#text-2831501610 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_8738614 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_255141263\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"text-3905906302\" class=\"text\">\n\t\t\n\n\n\t\t\n<style>\n#text-3905906302 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-385812841\">\n\n\n\t<div id=\"col-1160975727\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Get started with moxiam<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-799667688\" class=\"accordion-item\">\n\t\t<a id=\"accordion-799667688-label\" class=\"accordion-title plain\" href=\"#accordion-item-im-interested-in-the-moxiam-service.-how-do-i-get-started?\" aria-expanded=\"false\" aria-controls=\"accordion-799667688-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Im interested in the Moxiam service. How do I get started?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-799667688-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-799667688-label\" >\n\t\t\t\n\n<p>Go to the store on our website, click on the offer you want and <a href=\"https:\/\/moxiam.com\/wp-content\/uploads\/2024\/04\/Manual-Moxiam-system-Telldus-2024-04-26-EN.pdf\" target=\"_blank\" rel=\"noopener\">follow the instructions.<\/a> Once you have received your installation package with sensors, gateway and cables, it is easy to install. Just follow the <a href=\"https:\/\/moxiam.com\/wp-content\/uploads\/2024\/04\/Manual-Moxiam-system-Telldus-2024-04-26-EN.pdf\" target=\"_blank\" rel=\"noopener\">instructions<\/a> in the box or in the app that you download. Then you&#8217;re up and running. Do not hesitate to contact us if you need help.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3322950310\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3322950310-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-needed-to-use-the-moxiam-service?\" aria-expanded=\"false\" aria-controls=\"accordion-3322950310-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is needed to use the Moxiam service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3322950310-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3322950310-label\" >\n\t\t\t\n\n<p>An existing internet connection in your home and that the sensors are <a href=\"https:\/\/moxiam.com\/wp-content\/uploads\/2024\/04\/Manual-Moxiam-system-Telldus-2024-04-26-EN.pdf\" target=\"_blank\" rel=\"noopener\">installed as instructed.<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-162471580\" class=\"accordion-item\">\n\t\t<a id=\"accordion-162471580-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-is-the-service-activated-after-i-buy-it?\" aria-expanded=\"false\" aria-controls=\"accordion-162471580-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>When is the service activated after I buy it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-162471580-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-162471580-label\" >\n\t\t\t\n\n<p>As soon as you have connected Moxiam to your internet, the service is activated automatically and you can follow the process directly in the app.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1554091029\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1554091029-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-does-it-cost?\" aria-expanded=\"false\" aria-controls=\"accordion-1554091029-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What does it cost?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1554091029-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1554091029-label\" >\n\t\t\t\n\n<p>The service costs SEK 249 a month. The installation packages cost between SEK 1200-1800. What differs between the installation packages is how big a home you have, which affects how many sensors are required.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2378159415\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2378159415-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-know-which-installation-package-to-have?\" aria-expanded=\"false\" aria-controls=\"accordion-2378159415-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I know which installation package to have?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2378159415-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2378159415-label\" >\n\t\t\t\n\n<p>The installation package is automatically determined for you when you fill in how many rooms your home has. There must be a sensor in each room.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:0px;\"><\/div>\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >How to register for the Moxiam service<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1814547555\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1814547555-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-register?\" aria-expanded=\"false\" aria-controls=\"accordion-1814547555-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I register?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1814547555-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1814547555-label\" >\n\t\t\t\n\n<p>You register by filling in the order on our website.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3317449305\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3317449305-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-use-the-moxiam-service-without-a-subscription?\" aria-expanded=\"false\" aria-controls=\"accordion-3317449305-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I use the Moxiam service without a subscription?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3317449305-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3317449305-label\" >\n\t\t\t\n\n<p>You must purchase a subscription for the Moxiam service, where the registration also takes place in order to use the service.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1489825104\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1489825104-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-do-i-need-the-installation-package-with-gateway-and-sensors?\" aria-expanded=\"false\" aria-controls=\"accordion-1489825104-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why do I need the installation package with gateway and sensors?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1489825104-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1489825104-label\" >\n\t\t\t\n\n<p>The sensors in the box are the ones that send the signals to the cloud service, which means that you and relatives can see the information in the Moxiam app.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:0px;\"><\/div>\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >This is how the Moxiam service works<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3013687545\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3013687545-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-invite-more-relatives-or-friends-to-share-the-information-in-the-app?\" aria-expanded=\"false\" aria-controls=\"accordion-3013687545-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to invite more relatives or friends to share the information in the app?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3013687545-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3013687545-label\" >\n\t\t\t\n\n<p>Once the installation is done, the person who has done the installation (and who becomes the administrator) can easily invite relatives or friends directly from the app&#8217;s settings.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1136445009\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1136445009-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-relatives-know-if-the-resident-breaks-their-normal-movement-pattern?\" aria-expanded=\"false\" aria-controls=\"accordion-1136445009-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do relatives know if the resident breaks their normal movement pattern?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1136445009-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1136445009-label\" >\n\t\t\t\n\n<p>The information is sent from the app as push notifications in the phone to the people who use the app.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1955858159\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1955858159-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-moxiam-work-when-i&#039;m-abroad?\" aria-expanded=\"false\" aria-controls=\"accordion-1955858159-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How does Moxiam work when I'm abroad?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1955858159-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1955858159-label\" >\n\t\t\t\n\n<p>The information is sent via the cloud service directly to the app, so regardless of where in the world you are, you will receive information as long as you have contact with the internet. If the person who has the service at home is away, you do not need to do anything. The service senses that no one is home.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-961753735\" class=\"accordion-item\">\n\t\t<a id=\"accordion-961753735-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-can-see-the-information-in-the-app?\" aria-expanded=\"false\" aria-controls=\"accordion-961753735-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Who can see the information in the app?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-961753735-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-961753735-label\" >\n\t\t\t\n\n<p>All the ones you have chosen, through your invitation in the app.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2254114080\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2254114080-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-often-is-the-resident&#039;s-position-updated?\" aria-expanded=\"false\" aria-controls=\"accordion-2254114080-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How often is the resident's position updated?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2254114080-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2254114080-label\" >\n\t\t\t\n\n<p>As soon as the resident moves in the home, the position is updated.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3382838216\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3382838216-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-the-resident-also-see-their-movement-pattern?\" aria-expanded=\"false\" aria-controls=\"accordion-3382838216-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can the resident also see their movement pattern?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3382838216-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3382838216-label\" >\n\t\t\t\n\n<p>The resident can download the app himself and have access to the same information that relatives have.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2879010962\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2879010962-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-is-it-important-to-place-the-door-sensor-on-the-front-door?\" aria-expanded=\"false\" aria-controls=\"accordion-2879010962-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why is it important to place the door sensor on the front door?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2879010962-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2879010962-label\" >\n\t\t\t\n\n<p>This is important for the system to understand when someone comes or leaves home.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:0px;\"><\/div>\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Payment and subscription<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-7712856\" class=\"accordion-item\">\n\t\t<a id=\"accordion-7712856-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-do-we-need-your-card-details?\" aria-expanded=\"false\" aria-controls=\"accordion-7712856-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why do we need your card details?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-7712856-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-7712856-label\" >\n\t\t\t\n\n<p>In order for the payment of the service to take place, the card details are needed and for payment to take place monthly.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1250891185\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1250891185-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-does-my-monthly-cost-decrease-after-12-months?\" aria-expanded=\"false\" aria-controls=\"accordion-1250891185-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why does my monthly cost decrease after 12 months?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1250891185-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1250891185-label\" >\n\t\t\t\n\n<p>In cases where you have chosen to pay for the installation package for a 12-<br \/>month period, your monthly cost will decrease after 12 months because the installation package has been paid for. You then pay only SEK 249 for the Moxiam service.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1003145128\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1003145128-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-should-i-pay-for-the-installation-package-immediately?\" aria-expanded=\"false\" aria-controls=\"accordion-1003145128-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why should I pay for the installation package immediately?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1003145128-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1003145128-label\" >\n\t\t\t\n\n<p>In cases where you want a lower monthly fee from the start, it is advantageous to pay for the installation package directly in the store.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3488506596\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3488506596-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-unsubscribe-from-the-moxiam-service?\" aria-expanded=\"false\" aria-controls=\"accordion-3488506596-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I unsubscribe from the Moxiam service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3488506596-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3488506596-label\" >\n\t\t\t\n\n<p>By sending an email to <a href=\"mailto:support@moxiam.com\">support@moxiam.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:0px;\"><\/div>\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Common problems<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-703040331\" class=\"accordion-item\">\n\t\t<a id=\"accordion-703040331-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-moxiam-app-for-relatives-does-not-work,-what&#039;s-wrong?\" aria-expanded=\"false\" aria-controls=\"accordion-703040331-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>The Moxiam app for relatives does not work, what's wrong?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-703040331-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-703040331-label\" >\n\t\t\t\n\n<p>If a relative is unable to install the Moxiam app, it may be due to the relative&#8217;s smartphone. Then contact the smartphone salesman for help. It may also be because the relative does not have an internet connection.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-840007342\" class=\"accordion-item\">\n\t\t<a id=\"accordion-840007342-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-did-not-receive-a-verification-email,-what-do-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-840007342-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I did not receive a verification email, what do I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-840007342-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-840007342-label\" >\n\t\t\t\n\n<p>Please try again and check your spam. If it still does not work, send an email to<br \/><a href=\"mailto:support@moxiam.com\">support@moxiam.com<\/a> or call Moxiam Customer Support 010-888 73 66<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1931138271\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1931138271-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-green-light-in-the-sensor-does-not-flash-green,-what-do-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-1931138271-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>The green light in the sensor does not flash green, what do I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1931138271-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1931138271-label\" >\n\t\t\t\n\n<p>Check that the battery in the sensor is charged<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3345501346\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3345501346-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-installation-of-the-door-sensor-does-not-work?\" aria-expanded=\"false\" aria-controls=\"accordion-3345501346-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>The installation of the door sensor does not work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3345501346-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3345501346-label\" >\n\t\t\t\n\n<p>Be sure to follow the instructions for the door sensor installation. Description is in the box and on our website. If it still does not work, contact Moxiam Customer Support <a href=\"mailto:support@moxiam.com\">support@moxiam.com<\/a> or call 010-888 73 66<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:0px;\"><\/div>\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Other<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1779198634\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1779198634-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-secure-is-my-moxiam-account-information?\" aria-expanded=\"false\" aria-controls=\"accordion-1779198634-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How secure is my Moxiam account information?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1779198634-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1779198634-label\" >\n\t\t\t\n\n<p>We are very careful about your personal information and how it is processed. We closely follow the EU directives that apply to data security. You can read more under general <a href=\"\/terms-of-service\/\">terms and conditions<\/a> and GDPR.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1279828564\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1279828564-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-has-access-to-information-stored-in-the-moxiam-service?\" aria-expanded=\"false\" aria-controls=\"accordion-1279828564-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Who has access to information stored in the Moxiam service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1279828564-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1279828564-label\" >\n\t\t\t\n\n<p>Only people connected to an installation and Moxiam&#8217;s support staff can see the information about the specific installation.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2621250214\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2621250214-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-i-need-to-change-my-smartphone?\" aria-expanded=\"false\" aria-controls=\"accordion-2621250214-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What happens if I need to change my smartphone?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2621250214-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2621250214-label\" >\n\t\t\t\n\n<p>You can easily download the Moxiam app again in your new smartphone and continue using the service because your account has already been saved.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<p>&nbsp;<\/p>\n<p>Do you have another question? 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